SHIPPING POLICY We are located in Malaysia and ship worldwide!
We ship daily Monday – Friday (excluding public holidays) after processing of orders for all available items. Please take note of federal holidays in Malaysia as well as destination country that will delay shipping schedules. Processing may take 2 to 3 days subject to your credit card payment being confirmed through Fraud Rcvicw by our payment processor. Fraud review may take within 1 or 2 days to complete, depending on the country the card is issued, among other factors. Orders can take an additional week to reach you during peak seasons especially year end and Chinese New Year holidays.
After your order has been shipped, we will notify you via email. The transit time of 3 to 7 days for Express Service and 7 to 30 days for Standard Service does not take into account unavoidable circumstances such as had weather conditions or natural disasters. Delivery may thus be delayed by icy cold winter, an earthquake or a workers strike in the related shipping industry.
Only shipments via Express Service are insured against loss, damage or delay. Should any merchandise arrived damaged, please retain all packing materials and product. The Express Service provider may require evidence of the damage in order to pay any claim. Please contact us within 2 days of receiving your package with damaged merchandise and we will advise on the claim procedure. We will not be responsible for packages left outside the delivery address due to special instructions left for the courier driver.
Tracking of Delivery
For Express shipping, we will provide you the tracking number as soon as the item has been shipped out so that you can conveniently track online the whereabouts of your order.
Delivery to PO/APO Box
As Express shipment requires an adult signature upon delivery to your address, shipping to PO Box or Military Base is not viable.
Taxes & Custom Clearance
Duties and/or taxes, if any, imposed by your local government shall be the responsibility of the customer. Sometimes, your local customs or other regulatory bodies may retain your shipment at their own discretion. Under such circumstances, the customer is solely responsible to liaise with the customs office for the clearance or release of shipment. PAIPAI.COM.MY will not be held liable for any delay or loss caused by your customs holding up your shipment which is beyond our control. As customs policies vary widely lonm country to country, please check with your local customs office for further
Please make sure that the address provided at the time of ordering is comet. Tf the item is returned to us due to errors in the provided address and the customer would like as to reship the order, the customer shall he responsible for additional shipping (domestic or international). No refunds will be given to items mailed to an invalid address until the items are returned to us, assuming the customer has indicated he does not want a reshipment.