PRODUCT POLICY

Cancelation an Order  

You may cancel an order by same day ordering. Unfortunately, we are not able to cancel orders once they have been shipped. 

 

Tax  

Out shipping fees do not include tax and duty. All international taxes, duties, and fees, if any, are the responsibility of the custom.; the international rate charged is dependent upon individual country tax rates. 

 

Damaged Shipment or Missing Item:   
Only shipments with our Express Service are insured. Should any merchandise arrive damaged, please retain all packing materials and product. These Express Services may require evidence of the damage in order to pay any claim. Please contact us within 48 hours of receiving your package with damaged or missing merchandise and we will instruct you of the next step. We cannot be held responsible for packages left on porches due to special instruction left for your courier driver. 

 

Return & Exchange   
We want you to be happy with the products that you purchase here at PAIPAI.COM.MY so that you can fully harness their energy. We understand that sometimes a product must be returned and we will facilitate this as best we can. Please read and understand the following rules regarding returns.  
1. Purchaser must contact us prior to making any return.  
2. All returns must be made within 30 days they are received.  
3. Purchaser is responsible for AU. return shipping charges.  
4. Items returned must be in ” like new” sellable condition.  
5. All sales items are final and may not be returned.  
6. Shipments that are refused by purchaser for any reason will be charged a 10% restocking fee. in addition, any and all shipping costs Mewed in the transaction will be charged to the purchaser.